OVERVIEW
We are looking for a dynamic Operations Analyst who can review business processes and make a variety of recommendations to improve efficiency and service. Someone who can perform researches, investigate workflows, business procedures, and recommend changes. Part of your job will be to coordinate with every department, meet with managers, and assess their work processes.
GOALS
- Design and implement effective operations processes between the multiple departments of the company in order to optimize time, money and effort.
- Project manage the implementation of a new CRM
RESPONSIBILITIES
- Develops project estimates by identifying phases and elements, personnel requirements, and costs.
- Maintains quality service by establishing and enforcing organization standards.
- Prepares reports by collecting, analyzing, and summarizing information.
- Evaluate operations procedures and processes
- Recommend strategies and develop new procedures
- Perform operations analysis for all technologies and projects
- Compare processes with industry standards and best practices
- Create a set of company standards and reporting structures
- Conduct investigative internal audits and create reports of findings
- Develop workflows to increase production and revenue
- Conduct training to prepare employees to use new systems
REQUIRED SKILLS/EXPERIENCE
- Bachelor’s Degree
- Must be able to work effectively with minimal supervision
- 1+ years’ in an analyst role
- Exceptional communication skills
- Solid Excel understanding
- Ability to work with management at every level
- Professional level English and Spanish
- Ability to work in a Medellin-based office
- A diplomatic get-shit-done approach
IN YOUR DNA
- Problem Solving,
- General Consulting Skills
- Project Management
- Great Adaptability
COMPENSATION
Based on experience
APPLY
If you are interested please send us your CV at [email protected]. Please be sure to put “Operations Analyst” in the subject line of the email.